REFUNDS, INSURANCES AND FLIGHT CANCELLATIONS – WE BRING YOU A PASSENGER GUIDE FOR GHANA INTERNATIONAL AIR LINE FAILURE EFFECTIES
Since the evaporation of Ghana International Airline in thin air, there has been a lack of any information portal or guidance neither there has been any notification released by the airline. Under these circumstances, where the travel agents also do not have any reliable set of instructions released to them, a vast majority has headed straight to IATA, ATOLL and AUC. In this article, we have included all the details of the scenario as well as answered the questions:
- Who to approach and what to do if you are stranded in a foreign airport?
- How to handle an airline failure and flight cancellations?
- How to prevent or protect yourself from any potential financial losses?
- How to settle claims and get refunds for flight cancellations with Ghana International Airline?
- What to do if you still have a booking with Ghana International airline for coming seasons?
- Which other airlines are offering cheap flights to Accra Ghana in 2010?
Since, Thursday April 29, 2010, when passengers at Gatwick International airport had to go back home and first formal flight cancellation of Ghana International took place, the rumors were highly circulated that the airline may not operate permanently or get bankrupt Although further till May 14th, fingers were crossed, but since one after another flight cancellation it was obvious that the airline is collapsed. The question is not only about refunds for cancelled flights but also what should a person do if his flights for December or any other coming dates are reserved with Ghana International.
Under such circumstances, firstly one must send a formal letter (keep a copy for record) or an email to the travel agent or person you have booked your flights with followed by telephone call. In such instances, you may call the air travel regulators as well to get more reliable information. In case of cancellations, keep records of all documents, ticket numbers etc. If you are using a credit card the company may be able to arrange the refund for you sooner Or else if your insurance covers “Airline Failure” you are safe from any potential money losses.
If, your tickets were issued with IATA insurance, you are safe again. Here let me tell you that some responsible agencies pay your travel insurance to IATA along with the tickets. You must ask your travel agent for more details about IATA insurance. Also to prevent such situations or for maximum safety, always spent a little on your travel insurance that covers airline failure. To settle claims and refunds, you must first approach your travel agent as he will be following up your case with the airline and if you have bought your flights through an agent, the refunds will be channeled through them as well.
If you still have tickets booked with Ghana international or want to apply refund through your agent please follow the instructions below:-
Since there has been no announcement or bankruptcy filed against the airline to date and the airline has not grounded its flights or have announced cancellation of flights in coming dates therefore, The travelers with issued tickets on Ghana International have “active flights status” therefore if they intend to cancel their flights with Ghana International, the airline’s standard cancellation policy will be applicable meaning it will cost you and you may not get fully refunded. As Travel House UK buys “airline failure insurance” for all customers, if the airline announces cancellation of flights or is grounded in coming dates, the customers (due to fly afterwards), will be eligible for a full refund.
For customers who have paid their deposits and are at the moment holding seats with Ghana International (tickets not issued), the cancellation charges will be applicable as per company policy. However a wise move will be to rather ask for flight transfer and fly with any other airline instead. Ask you agent to give you alternate flight, if your tickets are not issued. Only the fare difference will be payable in such cases. In 2010, the best alternates that have replaced Ghana International are KLM, Air France, Virgin, Air Brussels, British Airways and Afriqiyah Airways.
Also, Ghana International Airlines is implementing a rerouting plan to repatriate passengers affected by flight disruptions and cancellations.
- A dedicated line FOR REROUTING ONLY has been set up on +233 30 2787176 and is operational from 20MAY during business hours. The airline’s staff on this line has access to negotiated seat blocks on other carriers to reroute passengers as required. This line is dedicated for passenger rerouting only.
- Any other enquiries and refunds should continue to be processed via your agencies or by directly calling the airline call center on +233 30 2213555.
For more details or assistance please feel free to contact your travel consultant.